Shipped safely from South AustraliaFree shipping from A$199Local pick-up available
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Gemslab

GemSlab — Adelaide's Premier TCG, Pokémon Cards & PSA Graded Slabs Store.

142 Gray Street, Adelaide SA 5000
0402 438 493
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SHIPPING

Shipping & Delivery

Every order is packed and dispatched from South Australia. This page covers dispatch times, delivery estimates, rates and pickup.

Where we ship

We ship Australia-wide, including metropolitan, regional and remote addresses. Orders are sent with Australia Post.

Dispatch time

In-stock orders are usually dispatched within one to two business days. Orders placed after 2:00 pm Adelaide time are prepared on the next business day. During major set releases and sale periods dispatch can take an extra business day.

Delivery estimates

Australia Post Regular Parcel typically delivers within two to four business days after dispatch to capital cities. Regional addresses, Western Australia and the Northern Territory usually take longer. These are Australia Post estimates, not guarantees, and they do not include the dispatch time above.

Shipping rates

Standard shipping is AUD 9.95 per order, or free on eligible Australian orders with an item total of at least AUD 199. Express shipping is AUD 19.95 per order. The available method and final shipping cost appear at checkout. Free pickup in Adelaide is available to South Australian customers who select Pick up at checkout; we will confirm by email when the order is ready to collect.

Packaging

Single cards are sleeved and sent in a rigid top loader or card holder inside a bubble mailer. Graded slabs and sealed products are packed with protective material in a box sized for the order.

Tracking

A tracking number is added to your order once the Australia Post label is created. Open My account, choose Orders, then open the order to see it. Tracking can take up to 24 hours to show movement after the label is created.

Delayed or lost parcels

If tracking has not moved for five business days, contact us and we will lodge an enquiry with Australia Post. Most delayed parcels are located and delivered. If a parcel is confirmed lost in transit we will replace the order or refund it.

Delivery address

Please check your delivery address before completing checkout. We cannot change the address once a label has been created. Parcels returned to us because of an incorrect or incomplete address can be re-sent at the standard shipping rate.

Contact

Email [email protected], phone 0416 079 106, or use the contact page. See also our returns and refunds policy.