GEMSLAB SUPPORT
Quick answers for orders, delivery, Adelaide pickup, payments and account access.
In-stock orders are usually dispatched within 1–2 business days from South Australia. Tracking is shown in your account after shipment.
Choose Pick up before entering your details at checkout. Pickup is free for eligible South Australian customers. We will confirm when the order is ready.
Open My account, choose Orders, then open the order. The tracking link appears after the courier label is created.
Collectibles are final sale for change of mind. Faulty or incorrectly supplied products remain covered by Australian Consumer Law.
Check the spelling and eligibility. Some codes expire or apply only to selected products.